Support

Help, contact and clear answers for CEDRUMO aficionadas and aficionados, wherever in the world you enjoy your cigars.

Contact

Questions, feedback or a concern? Email us at info@cedrumo.com. We usually reply within 24 hours on working days.

Manage subscription

Your Premium subscription is managed entirely by Apple or Google. Cancellation, pause or plan changes are available at:

• iPhone: Settings > tap your Apple ID > Subscriptions > CEDRUMO
• Android: Google Play Store > profile > Payments and subscriptions > Subscriptions > CEDRUMO

Frequently asked questions

What happens to my data when I cancel?

Your collection is preserved. Premium features (Evening Planner, Rum, Luxury Dashboard) are hidden, but your entries remain in your private area.

How secure is my data?

Sign-in is anonymous with no personal identifiers. Your collection data is stored in your own area on Firebase (Google Cloud, EU region). Transit is encrypted.

Can I use CEDRUMO on multiple devices?

You can install CEDRUMO on more than one device, but your collection is not synced between them automatically. It belongs to the app on the device where you created it. To take it to another device, export it in the app under Settings > Backup collection with "Export" and import the file on the new device in the same place with "Import".

Refunds

Refunds are handled exclusively by Apple or Google. Please contact reportaproblem.apple.com (Apple) or the Google Play Help centre.